Let the feeling sink in. Your boss has just stopped you in the corridor and told you “I want you to follow-through on all documentation processes in the company”. Your heart sinks.
It’s been a number of hours since this incident and you are still trying to figure out how to fill in the documentation gap which needs bridging since you became PMO over 4 months ago. If it had gone to Product, this task would have come out of their budget or Marketing, but shouldn’t this be in R&D?
The project Gantt is empty, needless to say it’s going to take more than one person to fill.
Where do you start? If realizing your dream is what is at stake, it’s more than a project management goal; meaning, if you want to settle for less you’ll continue to drag your heels instead of going to the ‘go-to’ documentation people.
With over 20 years experience, TechDocs has become the ‘go-to’ company for turn-key documentation projects. TechDocs will help you figure out the 5 W’s:
Intel, the world’s largest producer of computer chips, has agreed to purchase Israeli company Mobileye for a reported $15 billion USD. If finalized, the deal would become the largest tech deal in the history of Israel. Mobileye specializes in self-driving car technologies, and recently made news for a deal with BMW to use its technology. […]
Your User Guides took long to write, due to development issues and the fact that your service people are on-site at the Customer.
Finally you have reached the promised land and the Guide is ready. So how are you publishing your Manuals?
All too often, the User Guide is sent directly to a customer who uses it as a prop for their keyboard, or worse.
The best case scenario is they come back a year later with requests. The worse case scenario is they call the service center and nobody knows why. Is the manual outdated or has the wrong information in it?
Publishing user documentation to the public is often undesirable to companies.
What can you do with your much needed documents?
Use a Knowledge-base with Username & Password (eg Atlassian).
Publish to the cloud with Username & Password (eg. Dropbox).
Publish to your website with Username & Password.
Publish to all of the above without Username & Password.
Make sure everyone knows where your Data is published using PR to your verticals & provide updates from time-to-time.